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1.1. These general terms and conditions (hereinafter also "GTC") apply to the booking of and the services of FAWE Immo GmbH, Hauptplatz 15, 2070 Retz, FN 460057f, ("FAWE") with regard to and in connection with the accommodation of guests in the "sgrafit hotel". , Hauptplatz 15, 2070 Retz, towards the guest (guests) and for third parties booking guests (hereinafter for better readability all – also for other booking third parties – called “guest”, which also means a plurality of guests). General terms and conditions of guests or for third parties booking them do not apply, even if the FAWE/the sgrafit hotel does not expressly object to them elsewhere. This also applies if the guest refers to their own conditions at any time and in any form (prior objection).

For all matters not regulated in these General Terms and Conditions (subsidiary), the General Terms and Conditions for the hotel industry recommended by the Hotel Association of the Chamber of Commerce apply in the current version (currently 2006) (available at .

1.2. The guest is obliged to comply with the following provisions as well as all public law regulations. If the booking for a guest is made by a third party, the latter must ensure compliance by the guest and is liable for this.

1.3. Only the hotel's own services will be rendered to the guest by the FAWE. Any third-party services (e.g. transport or excursions) mediated in response to guest requests are merely associated services, and the Package Travel Act therefore does not apply.

1.4. For booking / holding events in the hotel see point 20 below.


2.1. The contract with the guest only comes into effect through the booking confirmation from FAWE, whereby the commitment of FAWE is subject to the timely receipt of any payment requested by FAWE.

2.2. If the booking confirmation deviates from the content of the request, the content of the booking confirmation will become part of the contract if the guest does not object to it immediately after receipt. With the acceptance of the service by the guest, the contract is concluded with the changed content. When booking via hotel portals, the booking can be made dependent on the deposit of a valid credit card number.

2.3. All reservations, bookings and cancellations (see also point 5 for cancellations) must be in writing, although electronic transmissions (but not "messenger services" such as WhatsApp or the like) are also permitted.

2.4. If a third party has booked for the guest, the third party is liable to FAWE Immo GmbH together with the guest as joint debtor for all obligations arising from the contract.

2.5. FAWE is entitled to have the actual accommodation service provided in an equivalent accommodation facility.


3.1. The prices quoted by FAWE include taxes and duties, but do not include the items in accordance with items 3.4-3.8 below.

3.2. An increase in taxes or duties after the conclusion of the contract is at the expense of the guest (automatic price change).

3.3. If the period between the conclusion of the contract and the provision of services exceeds 6 months, FAWE reserves the right to make price changes.

3.4. A local tax in the locally prescribed amount (currently EUR 1.60 per person and day) will also be charged.

3.5. When using a hotel room as a single person, a single room surcharge of EUR 20.00 will be charged.

3.6. If an interim cleaning of the apartment is desired, EUR 30.00 will be charged.

3.7. An overnight stay surcharge of EUR 9.00 is payable for booking one night.

3.8. For the final cleaning of apartments up to 50m² EUR 40.00 and for apartments from 50m² EUR 70.00 are charged.


4.1. The price of the entire booked accommodation service must always be paid in advance by the guest. Valid means of payment are VISA Secure, Mastercard Secure, Maestro Secure, V PAY Secure, Sofortüberweisung/Collecting.


Cancellations are possible as follows and are associated with the following cancellation fees (only possible if not previously canceled elsewhere):


The following cancellation periods apply:

• No cancellation fee up to 14 days before arrival,

• From 14 days before arrival 100% cancellation fee.

No-show without prior cancellation: 100% cancellation fee (full payment obligation).

In this case, we recommend taking out travel cancellation insurance with Europäische Reiseversicherung (

The cancellation fee will be charged immediately after the cancellation has taken place and will be retained from payments made (in the case of payments made by bank transfer by the guest, surpluses will be transferred to the account details provided by the guest, in the absence of notification to the account from which the transfer was made by the guest). , if credit card details have been provided, the guest hereby consents to the cancellation fee being charged to the extent specified above.


6.1. Reserved rooms or apartments are available to the guest from 2:00 p.m. on the day of arrival and until 10:00 a.m. on the day of departure.

6.2. Check-in takes place at the Hotelomat or key safe at the main entrance (Hauplatz 13). The guest has the option of checking in by entering a number (according to the reservation confirmation).

6.3. Unless otherwise agreed in writing, it is not possible to move into a room/apartment before 2:00 p.m. on the day of arrival.

6.4. The room must be vacated by 10:00 a.m. on the day of departure. The room card is returned at the reception (return box). If the room is not vacated by 10:00 a.m., FAWE is entitled to charge 50% of the room rate for the day of departure until 1:00 p.m. at the latest. If vacated after 2:00 p.m., the full room rate may be charged. If you wish to extend your stay after 10:00 a.m., this can be booked at the latest upon arrival for a surcharge, subject to availability.


Our rooms are cleaned once a day between 8:00 a.m. and 2:00 p.m. or prepared for the next arrival. If you stay in your room during this period, the room cannot be cleaned as planned. In this case, please let us know.


8.1. Guests are only allowed access to the rooms after prior check-in. The staff can refuse access in individual cases.

8.2. The guest is not permitted to make any installations or to make any design, structural or technical changes to the premises. Furthermore, no nails or drawing board pins may be driven into the walls. Bulky items (e.g. bicycles) may not be stored in the room. They are therefore not regarded as items brought in and the FAWE therefore does not accept any innkeeper or other custodian liability for them. It is possible (depending on space availability) to park bicycles in the courtyard, but this is expressly at the guest's own risk and without any custody obligation on the part of FAWE.

8.3. The maximum number of people allowed in the room must be observed (information according to the reservation confirmation or booking).

8.4. The room is to be used as a relaxation room and under no circumstances as a reception, party room or the like.

8.5. The availability of internet is not a service obligation of FAWE.


9.1. Taking dogs with you requires the prior approval of FAWE.

9.2. A maximum of one pet per room is allowed. An additional fee must be paid for each pet brought along, the amount of which FAWE will inform the guest about when they report it. Guide dogs, deaf dogs and comparable service dogs on which the guest is demonstrably dependent are exempt from the fee.

9.3. The animal owner is responsible for ensuring that the animal is not left unattended. It must be ensured that the animals do not make any noise (barking, scratching, etc.). The animal owner is also liable for property damage and personal injury that may be caused by the animal. In the event of an infringement, the guest will be charged for any damage.


10.1. There is an absolute smoking ban in all rooms, corridors and public areas (on the entire site). This also includes shisa/water pipes and accessories and any type/variation of "vaping" or "steaming" and the like.

10.2. In the event of an infringement, the guest will be charged for the special room cleaning and a flat-rate renovation fee (mattress replacement, curtain washing, wall cleaning, etc.).

10.3. Overriding smoke detectors is strictly prohibited. The guest is liable for all damage caused to FAWE as a result.


11.1. From 10:00 p.m. the night's rest applies in all rooms, corridors, public areas and on the outdoor area. Any noise should be avoided. It is not allowed to throw objects out of the windows or to shout out of the windows. Failure to comply can result in immediate banning.

11.2. The hotel expects respectful interaction with other guests, residents and staff.


12.1. An escape and rescue plan is posted on every floor. Emergency exits (also via the windows) may only be used in emergencies. There are also fire extinguishers on each floor, which are only to be used in emergencies.

12.2. The elevator must not be used in the event of a fire. The maximum payload of the elevators must be observed. The hotel assumes no liability for improper use and the resulting costs must be charged.

12.3. The entrance doors are closed and can only be opened with the key card.

12.4. For security, all areas such as the lobby, corridors, etc. can be video-monitored.


If objects from the rooms/apartments provided are heavily soiled, disappear (TV, hotel linen, etc.) or are vandalized, these objects will be charged to the guest with their special cleaning, if necessary replacement value, plus shipping costs plus 20% expense allowance . The same applies to the property of FAWE in the areas reserved for guests. In serious cases, a complaint will be made in any case.


According to the Austrian Registration Act 1991 (MeldeG), every guest is obliged to fill out the registration form completely at check-in and confirms with his signature that all data is complete and correct.


Guests who disturb other guests, guests who otherwise disturb the peace or the reputation or the operation of the house, as well as guests who violate payment obligations or the General Terms and Conditions or booking agreement or any supplementary house rules posted in a way that other guests can notice, e.g. B. smoking in the premises or harassing other guests or employees have forfeited your right to be a guest. If a warning is not fruitful, a house ban can be pronounced and the room can be evicted. Any costs incurred shall be borne by the guest. In this case (due to continued bad behavior by the guest), the guest is not entitled to a refund (also with regard to the remaining booking period). Claims for damages by FAWE and/or other guests against the misbehaving guest remain unaffected.


16.1. Any use of the rooms made available to the guest that deviates from the agreement entitles FAWE to terminate the contractual relationship without notice. The guest is not entitled to a refund of the usage fee.

Termination of the contract without notice is also possible if the premises are booked with misleading or false information about essential facts, such as the person of the guest and the purpose.

16.2. In the event of a justified termination of the contract without notice, the guest is not entitled to compensation. If the contract is terminated without notice, the room must be vacated immediately. If this does not happen, FAWE is entitled to vacate the room at the guest's expense and to keep the room card.


A voucher purchased from FAWE can only be redeemed for hotel services. If there are any remaining credit balances when paying with the voucher, they remain in place and can be used for further payments in the hotel/apartment. The voucher is valid for 3 years from the date of issue. Vouchers are non-returnable, non-resalable, non-transferable and non-redeemable for cash. The vouchers can be used for online payments. The person ordering the voucher is responsible for providing the correct data (in particular the e-mail address) to which the voucher and the invoice should be sent.


18.1. We do not pass on your data. The data that you have given us will be treated with the utmost confidentiality. The provision of data is always voluntary. Your consent can be revoked at any time without giving reasons.

18.2. Personal data: In accordance with the information obligation (Articles 13 and 14 GDPR), we inform you that the following personal data will be collected from you for the processing of our services: Your master data (last name, first name, address, e-mail address, telephone number , date of birth, customer number) and language. Furthermore, your travel documents (passport number, passport data, date of birth, issuing authority, term, nationality) or one of your ID cards (among others: identity card, driver's license, etc. including the issuing authority and term) are required. For further processing, the data on the desired payment method and in connection with payments, in particular with EC cards, credit cards and bank cards, the corresponding bank details are also collected.

18.3. Legal basis for processing or storage The legal basis for processing your data is the consent you have given. We may be obliged to store your data due to pre-contractual or contractual obligations as well as legal provisions (including tax obligations, reporting, etc.). Furthermore, by disclosing your data by post, fax, e-mail, telephone or any other means of transmission, you agree that we may contact you and process your data as shown here if we want to answer your inquiries or have any questions for you or want to contact you about innovations in our company, new or different products, campaigns or events for advertising purposes. You agree that we may do this by telephone, fax or electronic mail (e-mail). By entering the personal data in one of our contact forms, you agree to the storage and processing by us for the duration of the support of this specific request. This applies in particular to inquiries via the contact form, chat and e-mails. We need this data to process the inquiries and

In these cases, we also store your IP address for the purpose of preserving evidence. The storage takes place as long as this is necessary for the support as well as for any additional or subsequent questions. 18.4. Duration of storage: The duration of storage is based on the duration of the contractual relationship and the consent given. In addition, the processing of the data may be justified on the basis of legal (storage) obligations.

18.5. Rights of those affected: You can request information about your personal data stored by us at any time free of charge. You have the right to secrecy, information, objection, information, deletion, correction, restriction and transfer of your personal data. You can revoke a data protection consent that you have given us at any time without giving reasons. The revocation does not affect the legality of the processing that has taken place up to that point. A revocation means that we will no longer process your data for the above-mentioned purposes from this point in time. For a revocation and more detailed information on your rights as a data subject, please contact us:

18.6. Data collection when accessing the website: When accessing the sgrafit hotel's website, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected here: - Information about the browser type and version used - The user's operating system - The user's Internet service provider - The user's IP address - Date and time of access - Websites from which the system of the user accesses our website - websites that are called up by the user's system via our website.

18.7. Cookies and tracking services: We use cookies, which are small pieces of text used to store information in web browsers. Cookies are recognized the next time you visit our website and make a significant contribution to speeding up loading processes and making it easier for you to use our offers. Your information recognized and stored by cookies is used to identify you, but also to analyze your user behavior. They are stored on the server of the respective provider who, as the processor, has committed to us to comply with the applicable data protection standards. After you have visited our website, cookies remain stored on your end device unless you refuse them from the outset or you do not actively delete cookies. The active deactivation of cookies can impair the functionality of our website for you. You can also prevent the storage of cookies by setting your browser software accordingly. Where exactly these settings are located depends on the respective web browser. Detailed information on this can be called up via the help function of the respective web browser. However, we would like to point out that in this case you may not be able to use all the functions of our website.

18.8. Bookings can be made in person, by telephone, by e-mail, booking provider, letter. This data is recorded in our booking system. Our system regularly receives security updates and new firewall rules.

18.9. Newsletter: The legal basis for data processing for the purpose of sending the newsletter is your consent. We process your data for the purpose of sending the newsletter until you revoke your consent. With regard to your data stored by us, you have the right to information, correction, restriction and objection, data processing as well as deletion and portability of your data. You are free to revoke your consent to receive the newsletter at any time without giving reasons. The revocation does not affect the legality of the processing carried out on the basis of the consent up to the revocation. To revoke your consent, contact us at:

18.10. Newsletter registration: By submitting the form, I expressly consent to the processing of the personal data I have entered and to receiving newsletters by e-mail from FAWE with content on current innovations, e.g. on the subject of accounting or taxes, as well as events and seminars. This means that after you have registered, we will send you an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 36 hours, your personal data will be automatically deleted. Mandatory information for sending the newsletter is your e-mail address. Providing further data is voluntary. After your confirmation, we will save your personal data for the purpose of sending the newsletter. The legal basis is Article 6 (1) (a) GDPR. You can withdraw your consent to receive the newsletter at any time and unsubscribe from the newsletter. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation. You can revoke this consent by clicking on the link provided in every newsletter e-mail or by sending an e-mail to


19.1. FAWE is liable for damage to life, limb or health for which it is responsible. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach by FAWE or on an intentional or negligent breach of typical contractual obligations. A breach of duty by FAWE is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded.

19.2. The guest is liable for all damage caused to FAWE by himself, his guests or other persons for whom he is responsible. Vandalism in any form or behavior that leads to damage will be punished with a report and a claim for damages.

19.3. The FAWE expressly assumes no liability for the loss of items brought in by the guest. Guests are advised to leave valuables in the hotel room safe during their absence. There is also a hotel safe (depending on capacity) in which valuables can be deposited after consultation, but this requires a separate agreement due to the limited accessibility of the safe.

19.4. Items left behind by the guest will only be forwarded upon request, risk and expense of the guest. FAWE reserves the right to charge a processing fee of EUR 10 in addition to the shipping costs incurred. Items left behind will be kept for a maximum of 3 months. Thereafter, items that are of acceptable value, which appears to be at least EUR 10, will be handed over to the local lost and found office. Other items will be destroyed after this period or given to a local charity for use.


For events in the hotel or their bookings, the following also applies in this point 20. The remaining provisions of these General Terms and Conditions apply at least analogously and guests also means guests of an event in this context: - thus, for example, the above provision regarding the issue of a house ban for guests also applies to guests who behave in this way at an event. “Organizer” hereinafter means the organizer of the event as well as any event for such booking third party. "The hotel" is hereinafter referred to as FAWE.

20.1. The rooms and areas of the hotel are made available in accordance with the booking agreements made. Any defects are to be reported to FAWE by the contractual partner upon handover of the contractual object, otherwise the right to assert them is waived. Small, technically caused deviations as well as deviations in color tones (for decorations, etc.) are not considered defects. Changes in or other objects, technical systems, facilities and furniture may only be made with the written consent of the hotel and at the expense of the contractual partner.

20.2. For events where food is to be served, we require binding written notification of the exact number of participants no later than 2 working days before the event. The number announced by the contractual partner is the guaranteed minimum number for which the hotel makes all preparations and which is charged in any case. Any additional orders for food, drinks, tobacco products, etc. will be charged to the organizer additionally.

20.3. If the notification according to point 20.2. the number given by the organizer when ordering is used as the guaranteed number and undercuts are only taken into account from 20% when billing. If the guaranteed number is actually fallen below by more than 25%, the hotel is entitled to move the event to other rooms and/or to other tables.

20.4. Unless otherwise agreed, all drinks ordered in connection with the event will be billed to the organizer according to actual consumption.

20.5. The contractual partner is obliged to notify the hotel of the intended installation of decorative material or other objects and to obtain its approval. The event rooms must not be damaged. Installation must be carried out by appropriately qualified personnel. Fire police and other applicable regulations must be observed. All costs associated with setting up and dismantling the event room are to be borne by the contractual partner.

20.6. We reserve the right to make changes to the room, insofar as these are reasonable for the contractual partner, taking into account the interests of the hotel.

20.7. The organizer is not entitled to pass on the premises made available to him in whole or in part (not even temporarily) to third parties in any form whatsoever (e.g. through subletting or as part of an event booked with him) without the prior written consent of the hotel.

20.8. The hotel assumes no liability for technical faults, in particular with regard to the Internet connection, interruptions or disruptions to the energy supply (electricity, water) or for operational disruptions of any kind.

20.9. Official control bodies, representatives of authorities as well as employees and representatives of the hotel must be granted access to the contractual rooms and areas at any time.

20.10. For simpler technical work, the hotel employs its own employees, who are charged at a local hourly rate based on the time and effort and per hour started, plus any surcharges (e.g. holiday, night and/or weekend surcharges). If technical work by third parties is required for events, the costs incurred will be passed on to the contractual partner. Third parties may only carry out work or changes to the hotel building or premises with the prior written consent of the hotel.

20.11. The equipment and implementation of the event or the activity that serves to achieve the purpose of the contract must correspond to the level and reputation of the hotel. Other events in the hotel or hotel guests may not be disturbed either by any construction or dismantling work or by the event of the contractual partner.

20.12. All advertising measures by the contractual partner must be approved in writing by the hotel, insofar as the hotel is named. This applies in particular to posters, programs, broadcasts, mailings, etc. Only the name approved by the hotel may be used to announce an event. The use of the hotel name or logo for media, printed matter, etc. is only permitted with the prior written consent of the hotel. If the hotel was not informed in advance, the hotel is free to cancel the event.

20.13. Machines and devices brought in by the organizer and/or put into operation by him in the hotel must comply with the respective Austrian legal provisions and be safe to operate. A corresponding confirmation must be presented to the hotel upon request. The hotel is entitled, but not obliged, to have experts check this at the expense of the organiser, in case of doubt to disable the device or to demand its immediate removal or, if necessary, to carry out the removal itself at the expense of the contractual partner; this also applies to other items.

20.14. The contractual partner is obliged at his own expense to obtain all necessary and prescribed permits and approvals and to submit them to the hotel no later than 14 working days before the start of an event. The contractual partner shall indemnify and hold the hotel harmless with regard to all damages, in particular penalties/administrative penalties, copyright claims of third parties, which result from non-compliance with commercial law and all other regulations, in particular from the non-payment of taxes. This applies in particular to events where music is played.

20.15 All deliveries brought or sent to the hotel by the contractual partner or third parties must be announced to the hotel in advance. The hotel reserves the right to determine the time of delivery and insufficient

not to accept labeled or duty-paid packages. Storage until the event is free of charge. The hotel assumes no liability for the completeness, possible damage or theft of the delivery. In particular, the hotel is not obliged to carry out random checks. 20.16. The contractual partner may bring food and drinks and other goods with him, which requires the express approval of the hotel. Any costs incurred (e.g. stubble money, use of dishes, disposal fee) will be invoiced separately by the hotel.

20.17. The contractual partner or his authorized representative must ensure that he himself or an authorized representative is present for the duration of the use of the event rooms.

20.18. The hotel provides any number of employees for the support of the event, which corresponds to a general international high standard. If the organizer needs additional employees to fulfill special requests, these will be charged additionally per employee and hour. If hotel employees are constantly required to be present during the event, the corresponding hourly rate of the hotel will be charged additionally depending on the time of day or night per employee and hour started. From 12:00 a.m., a minimum fee of EUR 190.00 will be charged for the service brigade, which can also increase depending on the effort.

20.19. If the organizer uses the premises made available to him beyond the agreed time, the hotel is entitled to charge further provision costs in addition to the agreed fee.

20.20. The contractual partner bears the risk of the event he organizes, including the preparation, construction, handling and dismantling. The contractual partner is liable for all damage, including consequential damage and losses, caused by him, his employees, his agents (subcontractors), his authorized representatives and his visitors and guests. This applies in particular to damage to the building and inventory as a result of the event, to damage when objects are brought in, during assembly and dismantling work, and to all consequences resulting from exceeding the agreed maximum number of visitors. If necessary, the hotel will require the organizer to take out appropriate insurance.

20.21. The contractual partner is obliged to inform the hotel without being asked at the latest when the contract is concluded if the event, due to its political, religious or other character, is likely to endanger the smooth running of business, the security or the reputation of the hotel in public.

20.22. Unless otherwise agreed, the following cancellation conditions apply to events:

• up to 60 days before the event: no cancellation costs

• Up to 30 days before the event: 100% of the room rental / provision costs or, in the case of a minimum turnover, 50% of the expected total food turnover

• up to 10 days before the event: 100% of the room rental / provision costs and 85% of the expected total food turnover

• From 10 days before the event: 100% of the expected total turnover and 100% of the room rental / provision costs and all additional costs ordered such as technicians, decoration, staff, etc.

When calculating the total turnover (food and/or drinks), the contractually agreed number of people is used.

20.23. Unless otherwise agreed, agreed room rentals apply exclusively to the provision of the premises and the furniture requested by the contractual partner at the time of booking and confirmed by the hotel, insofar as it is available in the hotel, and includes 20% VAT. The invoice for the estimated total costs is due on the The day the contract is concluded and is payable within 10 days of the invoice date. Additional costs will be invoiced separately after the event and are due for payment immediately. In the event of a delay in payment, interest on arrears of 12% pa shall apply. In addition, the costs of the reminder and any collection shall be borne by the organizer.

20.24. The hotel is entitled, without prejudice to its claim for remuneration, to terminate the contractual relationship at any time and without giving reasons - depending on the occurrence of the reason also during the event, i.e. the event - if: a) the contractual partner makes a payment that is not already due advance payment was not to be made (i.e. the reservations/rights of the hotel provided for in these General Terms and Conditions for non-performance thereof remain unaffected) despite setting a grace period of 7 days, b) insolvency proceedings have been opened against the assets of the contractual partner or have been rejected for lack of assets to cover costs , c) smooth business operations or the safety of the hotel or its guests are endangered by the contractual partner or the course of the event, d) the necessary official permits are not submitted or the event is officially prohibited, e) the fulfillment of the contract due to force majeure, because of strikes or other v if circumstances for which the hotel is not responsible are impossible, f) events are booked with misleading or incorrect information or with the concealment of material contractual facts; the identity of the contractual partner or his guests, his ability to pay or the purpose of the event may be material to the contract, g) the hotel has reasonable grounds to believe that the event may endanger the smooth running of business, the security or the reputation of the hotel in public, without this being attributable to the hotel's area of control or organization, h) the purpose or reason for the event is illegal.

If the hotel withdraws from the contract for the above reasons, the contractual partner is obliged to pay damages including lost profit. Any kind of liability of the hotel is excluded in these cases.

20.25 Any claims by the organizer against the hotel must be asserted no later than four months after the end of the event.


21.1. Changes to these GTC/deviations must be made in writing to be valid. Verbal ancillary agreements only become effective after written confirmation by FAWE.

21.2. A transfer of rights from the contract by the guest, whether for a fee or free of charge, requires the prior written consent of FAWE.

21.3. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. Invalid provisions are deemed to be replaced by provisions that come as close as possible to the recognizable purpose of the invalid provision.

21.4. Place of fulfillment and payment is Retz. The exclusive place of jurisdiction is the court responsible for Retz. Austrian law shall apply to the exclusion of international reference standards.

21.5. Platform for online dispute resolution from the European Commission


Terms & Conditions Data protection

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